Privacy Policy
Last updated: September 23, 2026
This Privacy Policy describes how Casa House (“we”, “us”) collects, uses, and protects personal information when you visit casahouse.casa or make a purchase.
1. Information we collect
Account data: name, email, password (hashed), preferred market/locale, and login activity.
Order and shipping data: delivery address, phone (if provided), order history, and payment status.
Technical data: IP address, device/browser type, cookies or similar identifiers, and storefront visit analytics used to improve the site.
Support communications: messages you send by email or Telegram.
2. How we use information
To process orders, payments, refunds, wallet recharges, and customer support.
To operate, secure, and improve our website, prevent fraud, and meet legal or accounting obligations.
To send transactional messages (order updates, password resets). Marketing messages are sent only where permitted and you may opt out.
3. Sharing
We share data with payment processors, logistics partners, hosting providers, and other service providers only as needed to run the store.
We do not sell your personal information. We may disclose information if required by law or to protect our rights and users’ safety.
4. Cookies and similar technologies
We use essential cookies for login sessions, cart continuity, locale, and security.
Analytics cookies may be used to understand traffic. You can control cookies through your browser settings; some features may not work if essential cookies are blocked.
5. Retention and security
We keep personal data only as long as needed for the purposes above, including legal retention periods for orders and invoices.
We apply reasonable technical and organizational measures to protect data. No method of transmission over the Internet is 100% secure.
6. Your rights
Depending on where you live (including the EU/EEA and other regions), you may have rights to access, correct, delete, or restrict processing of your data, and to object or request portability.
To exercise these rights, contact support@casahouse.casa. You may also lodge a complaint with your local data protection authority.
7. Children
Our services are not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect their personal data.
8. Contact
Privacy questions: support@casahouse.casa or Telegram @casahouse_support.