Refund Policy

Most unused items may be returned within 14 days of delivery, provided they are in original condition with tags and packaging intact.

Personalized, perishable, intimate, or final-sale items marked as non-returnable are not eligible for return unless they arrived damaged or defective.

To start a return, contact us at support@casahouse.casa or Telegram @casahouse_support with your order number and reason.

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery and include clear photos.

We will arrange a replacement or a full refund, including reasonable return shipping where we are at fault.

For change-of-mind returns, the customer is responsible for return shipping costs unless local consumer law requires otherwise.

We recommend using a trackable shipping method. Casa House is not responsible for returns lost in transit without proof of postage.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary by card issuer or wallet provider.

Wallet or points balances used at checkout are restored to your Casa House account when a refund is approved.

You may request cancellation before the order ships. Once shipped, the order follows the return process above.

Orders already paid and fulfilled cannot be cancelled, but may still qualify for return if eligible.

Questions about this policy: support@casahouse.casa or Telegram @casahouse_support. Support hours: 09:00–20:00.