Shipping Policy

We currently ship to addresses in Mexico and selected European destinations shown at checkout.

If your address cannot be served, checkout will indicate the restriction or our support team will contact you.

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During promotions or peak seasons, processing may take longer. You will receive a confirmation when your order is placed and further updates when it ships when tracking is available.

Estimated delivery times depend on destination and carrier: often 3–10 business days within Mexico and 5–15 business days to European destinations after dispatch.

These are estimates only. Delays caused by customs, weather, carrier capacity, or incorrect addresses are outside our direct control.

Shipping fees (and free-shipping thresholds, if any) are calculated at checkout based on your market and order subtotal.

Fees are shown before you confirm payment. Wallet balance or points may apply according to the rules displayed at checkout.

International shipments may be subject to import duties, taxes, or customs clearance fees charged by your country. These charges, if any, are the recipient’s responsibility unless we expressly state otherwise.

Title and risk of loss pass to you when the carrier delivers the parcel to the address you provided, except where mandatory law says otherwise.

Please ensure your shipping details are accurate. Extra fees for redelivery due to incorrect information may be charged to you.

If a package is marked delivered but not received, contact the carrier and our support team promptly so we can help investigate.

Shipping questions: support@casahouse.casa or Telegram @casahouse_support · Hours: 09:00–20:00.